Frequently Asked Questions

Find the answers to your questions from Reynella Medical Centre

Practice Questions

How do I book an appointment?

For your convenience, we provide an online booking system. You can book your appointment online via an app 24/7 through HotDoc. Alternatively you are always welcome to call us to make an appointment on 8382 3900. 

What do I need to bring with me to my first appointment as a New Patient?

Please bring your Medicare card, Pension Card, Health Care Card, Veteran Affair Card,Private Health Insurance Card (if applicable). 

Please complete the New Patient Registration Form prior to your arrival.  

Download it here: New Patient Registration Form 

If I don’t have a Medicare Card can I still see a doctor?

You can see a doctor without a Medicare card. However, you’ll be expected to pay a private fee which must be settled on the day you receive medical treatment. 

Do I need a long consult?

Our standard consultation is 15 minutes which allows discussion for one matter. Please advise our reception staff when making your appointment if you require a long / extended appointment e.g. Cervical Screening Test, Counselling, Pre-Employment Medicals, etc. 

Do you Bulk Bill

Bulk Billing is available for concession card holders and on a case by case basis. All concessions are required to be presented at the time of booking as this cannot be back dated. RMC is a mixed billing practice. 

Why should I have a regular GP

It is important to have your own GP who knows you and has access to your complete medical history to provide the best care.

Do I need an appointment to get a script

Yes. Our practice policy is not to provide scripts without a review.

What if I need to see a doctor after hours?

If you need to see a doctor after hours contact one of the following:

  • Healthdirect – 1800 022 222
  • National Home Doctors Service – 13SICK
  • Family Home Doctors – 1300 695 628 

**If it is a Medical Emergency please call 000**

Can I get my records transferred to/from a practice? If so, how do I do this?

Please advise our reception staff should you require your records to be forwarded to another health care provider. Your medical record is a CONFIDENTIAL document. It is practice policy to maintain the security of personal health information at all times. Access to information is only granted to authorised persons. Medical records are kept for 7 years from your final attendance as required by law.

I want to make a complaint or provide feedback, how do I do this?

We aim to provide a high quality service to all patients. If you feel that our service has not met your needs or expectations, then we want to know. We welcome feedback from our patients. We are always keen to know where we can make improvements to the service we provide you with. Please feel free to Call 8382 3900 or Email – contact@reynellamedical.com.au us with any concerns or suggestions you may have.

Medical Questions

How often should I get a pap smear test?

Cervical screening has changed in Australia. The Pap test has been replaced with a new Cervical Screening Test every five years. The latest medical and scientific evidence shows that having a Cervical Screening Test every five years is just as safe, and is more effective than having a Pap test every two years. For more information Visit: http://www.cancerscreening.gov.au/internet/screening/publishing.nsf/Content/cervical-screening-1 

When do I need my prostate examined?

From 2020, all Australians aged 50 to 74 will be offered the test free every two years. Some people have known risk factors that put them at increased risk. If you do, your doctor will talk to you about regular surveillance. For more information Visit: https://www.prostate.org.au 

What vaccinations do I need before travelling overseas?

When travelling to foreign countries they often require you to have vaccinations before arrival for your protection and theirs. If you have travel plans approaching and are unsure about which vaccination you require please visit one of our doctors or Visit: https://beta.health.gov.au/health-topics/immunisation/immunisation-throughout-life/immunisation-for-travel 

Do I need to fast before a blood test?

Some blood tests will require you to fast beforehand. In these cases, your doctor will instruct you not to eat or drink anything, except water, in the hours leading up to the test. Fasting before certain blood tests is important to help make sure that your test results are accurate. If you have any question or unsure about fasting please contact us on 8382 3900 so we can assist you.

How do I get my test results?

Test results will not be given over the phone. When you have an investigation performed, it is essential to arrange follow up appointment so your doctor can discuss the results. 

Call Now
Directions